Phones

Why SMS Texting Is a Crucial Channel in Modern Hospitality

What is AI Voice Technology? A Quick Guide to How Businesses Use It

Voice AI goes beyond what you know about Siri and Alexa. Read this article to learn how businesses leverage this advanced technology.

IVR vs. Conversational AI: 5 Reasons Why AI Creates Better Experiences

Traditional IVR doesn’t have the greatest reputation for making happy customers. Learn how IVR works and why conversational AI is a win for businesses.

5 reasons why restaurants should use a virtual assistant phone answering service with their reservation system

Explore how to leverage a virtual phone answering service with your restaurant reservation system to maximize overall efficiency and customer happiness.

How restaurants use answering services to provide the best customer experience

Ensure a smooth customer experience even before they enter the restaurant with a friendly automated answering system.

Restaurant phone call statistics to help you improve customer service

Restaurant phone call statistics show it’s important for restaurants to answer calls. But there’s a better way than just hoping the host has time to answer every call.

Why customers call: How to streamline your business’s voicemail experience

By learning more about why customers call, small businesses can streamline customer service, cut costs, and improve guest experiences. Here’s how.

3 helpful stats for short-staffed restaurants

Here are three data-driven insights for restaurants that are currently understaffed.