Running a successful full-service restaurant hinges on one critical component: creating exceptional guest experiences. From the moment a guest calls to make a reservation or inquire about your menu, that first impression matters.
There's just one problem—restaurants don't know where to start or how to effectively train their staff to manage phone calls. To get them up to speed and answering calls efficiently, this handbook covers crucial skills, protocols, and best practices you can use to structure a formal training approach. Here's a peek at just a few topics you'll learn about when you download this resource:
- Creating standard and consistent greetings
- Honing listening and hospitality skills
- Transforming tough conversations into delighted guests
- Utilizing best practices for training staff
- And much more
