Meet our newest product innovation: Smart Inbox. Say goodbye to scattered guest data. No more rifling through multiple systems and sifting through voicemails. Now you’ll have one easy-to-use, centralized view of all of your guests’ inquiries and calls to follow up on, prioritized by our algorithm. That means your staff will never let a revenue opportunity fall through the cracks again.
We’re now giving guests the ability to discover and book these Experiences directly via Slang AI. When guests call in, your concierge checks available OpenTable Experiences, and texts guests a direct booking link. This phone-to-text process lets your guests view the full Experience details, menus, and potential add-ons to maximize your revenue opportunities when they snag that coveted dining experience.
Sample Call Flow:
Slang AI: To confirm, you're looking for a table for 5 people on Sunday, November 2 at 4:00 PM, is that right?
Caller: Yes, that’s right.
Slang AI: On Sunday, November 2, we do not have any standard reservations available. But we do have an Experience booking available called Fall Wine Dinner. If you’d like to make a reservation for this Experience, it’s only bookable online. Would you like me to text you a link to view the details and book?
Caller: Sure, thanks.
Slang AI: Ok, I just sent it. Be sure to click the link and book right away, because Experiences can sell out quickly!
