We’re thrilled to introduce an enhanced Smart Inbox designed to give you complete visibility into guest interactions and help your busy teams prioritize what matters most.
Full Call Visibility, All in One Place
Access call transcripts, summaries, and recordings in a centralized guest view, so your team can quickly understand every interaction and respond with confidence.
Understand Guest Needs at a Glance
View expanded call context tags directly in Smart Inbox, including CSAT, complaints, and incomplete leads. Instantly identify what guests need and filter by the priorities that matter most to your team. Plus, you'll soon be able to surface additional guest data if you’re integrated with Fishbowl.
Prioritize with Powerful Sorting and Filters
Sort by priority or recency, or use filters to drill into specific requests. For example, quickly identify guests with accessibility needs for upcoming reservations and ensure every detail is handled with care.
These enhancements make it easier to stay organized, respond faster, and deliver the thoughtful, personalized service your guests expect.
Note, this feature is only available on Premium. If you’d like to get access, respond to this email or reach out to your dedicated account manager.
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We partnered with leading GRM (Guest Relationship Management) platform, Fishbowl, to deliver an integration that powers more personalized guest experiences.
Book Reservations Faster
Instantly identify repeat guests when they call, so your team can confirm details quickly and provide a seamless booking experience.
Enrich Guest Data
Surface additional guest information like email addresses to keep records complete and improve follow-up opportunities.
Personalize the Guest Experience
Automatically display customer tags such as VIP status or dietary preferences, empowering your staff to deliver thoughtful, tailored service every time.
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We’ve introduced a new Reservation Search Window setting that gives you more control over how Slang finds available tables for your guests. Now, when a caller requests a specific time (like 7pm), you can customize how far before or after that time Slang will search for availability, helping you better match guest preferences while increasing booking opportunities. By narrowing this window, you can also boost cross-sell performance by more frequently offering exact-time availability at nearby restaurants within your group, turning more calls into confirmed reservations.
Note: this is only relevant for customers using our reservation integrations and Cross-Sell feature.
Customize your Concierge’s greeting to ensure your brand is represented over the phone. Simply navigate to the Branding page to add your custom greeting.
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