Guest expectations will always change.
It’s easy to see how reservation management software has become so common. These solutions provide an easy and intuitive way for guests and staff to seamlessly book reservations.
Because our team believes in the power to drive reservations with voice AI, we’re proud to announce that we’re teaming up with OpenTable. Let’s get into why this matters and what you can expect with this exciting integration.
Capturing reservations by phone with voice AI Managing phone calls for staff can be a huge pain and negatively impact the guest experience during busy service.
Operators are left in a tough position because restaurant staff rarely have the bandwidth to manage incoming calls and must prioritize in-house guests. When you factor in how many calls get missed every day, those missed opportunities inevitably add up over time.
As one of the most reputable reservation platforms, thousands of restaurants and other venues worldwide rely on OpenTable. With a suite of tools beyond booking reservations, OpenTable has developed a level of credibility in the restaurant industry that demonstrates why so many businesses view it as a must-have solution.
Slang.ai is the top voice AI tool built for restaurants, and partnering with OpenTable means we have the chance to bring mutual value to more restaurants.
How the new Slang.ai + OpenTable integration works With this integration, users of Slang.ai and OpenTable can use voice AI to capture and manage reservations without involving a host or reservationist .
Guests can call in to make a reservation directly over the phone, just like they normally would. Because the Slang.ai voice assistant can manage these calls from beginning to end, your staff can focus on other priorities. We match the guest’s name and phone number so the reservation will automatically populate in your host’s OpenTable tablet view.
3 reasons this is a no-brainer for restaurants The new Slang.ai + OpenTable integration combines the best of two great platforms to take your guest reservation experience to new heights. Let’s explore three benefits you can expect.
Provide seamless guest experiences: Slang.ai’s conversational AI and OpenTable’s reservation system are a winning combination for a seamless end-to-end booking experience. The integration enables our virtual AI assistant to match their name and phone number to existing guest profiles within OpenTable. However, callers don’t need to have an existing guest profile to book a reservation.Help boost front-of-house efficiency: Say goodbye to manual reservation management and hello to automation. Streamline communication with guests and free up your staff to focus on what they do best: providing exceptional service.Unlock key insights to drive increased ROI: With the Slang.ai Insights dashboard, you can take a deep dive into guest preferences and booking behavior with advanced analytics. This will enable smarter decisions and create booking experiences that hit the mark every time. For example, you can see how many reservations a guest has made within the Insights dashboard to determine loyalty program eligibility or leave custom notes for front-of-house staff. Interested in signing up for the integration? Learn more here .
